Experience Overview

Transitioning from a decade of sales across diverse industries, I bring a unique 'investigator' mindset to cybersecurity. Mastering the art of discovery taught me to uncover hidden pain points—a skill I now use to identify vulnerabilities. Having worked within strictly secured corporate environments, I also understand the user's side of policy. My goal is to bridge the gap: building secure, compliant architectures that support rather than stifle business productivity.

Skills

Technical Arsenal

• Security & Systems: CompTIA Security+ (Certified), Linux CLI, Windows Administration, Network Protocols (TCP/IP), Zero-Trust Principles.

• Development: Python (for Data Analysis), SQL, Algorithms & Data Structures, CS50 (Intro to CS & Cybersecurity).

• Hardware: Custom Workstation Configuration & Endpoint Management.

Professional Edge

• Strategic Communication: Expert in translating complex technical issues for non-technical stakeholders (10+ years sales experience).

• Operational Security: Proven track record of handling sensitive client data (PII) and adhering to strict corporate compliance standards (Comcast).

• Problem Solving: Advanced needs discovery and root-cause analysis.

Experience

Comcast Corporation (Jan 2023 – Present)

C3 / Everise (Oct 2018 – Aug 2019)

Member Advocate

• Regulatory Compliance (GRC): Handled sensitive Protected Health Information (PHI/PII) daily, strictly adhering to HIPAA and Medicare regulatory compliance standards.

• Fraud Prevention: Performed detailed investigations into complex claims, verifying documentation and procedure codes to identify billing errors and prevent fraud.

• Data Privacy: Maintained strict data privacy integrity while resolving financial discrepancies, a core competency for Governance, Risk, and Compliance roles.

Sales Specialist / Subject Matter Expert (SME)

• Root Cause Analysis: Act as a primary escalation point for complex technical and billing issues, performing root cause analysis on system errors to identify security and integrity gaps.

• Data Integrity & Troubleshooting: Troubleshoot systemic data discrepancies using CSG and Einstein360, ensuring accurate customer account data—a skill directly transferable to log analysis and incident response.

• Policy Compliance: Mentor junior team members on compliance procedures and system best practices, fostering a culture of adherence to policy.

FC Tucson (Nov 2015 – May 2017)

Director of Ticket Operations

• Secure System Implementation: Designed and launched the organization's ticketing system, establishing protocols for secure payment processing (PCI-DSS awareness) and data integrity.

• Physical & Digital Access Control: Planned and implemented comprehensive security procedures for game-day entry, including digital ticket validation logic and physical screening protocols (bag checks).

• Data Monitoring: Monitored real-time attendance data and sales analytics to detect anomalies, ensuring operational security and audit readiness.

Education

Certifications

• CompTIA Security+ (Jan 2026 – Jan 2029)

  • Status: Certified

• CS50: Introduction to Computer Science (HarvardX Jan 2026)

  • Status: Completed

Active Coursework (Verizon Skill Forward)

• CS50: Introduction to Cybersecurity (HarvardX)

• CS50: Introduction to AI with Python (HarvardX)

• Introduction to LLM Vulnerabilities (AI & Security Focus)

• Applied AI Specialization:

  • Small Language Models & End-to-End LLM with Azure

  • Using GenAI to Automate Software Development Tasks

  • Beginning Llamafile & Agile with AI

Formal Education

• Bachelor of Science, Business Administration

  • University of Arizona (2016)

• Associate of Science, Business Administration

  • Pima Community College (2014)